Privacy policy

1. Introduction

VIDANOVA s.r.o. respects your privacy.

This Policy explains which personal data we process when you visit our website, send business inquiries and engage in international B2B trade with us.

Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and applicable Czech law.

2. Data controller

The controller of your personal data is:

For questions about the processing of personal data or to exercise your rights, contact info@vidanova.cz.

3. Data we process

Depending on how we interact, we may process:

• Your first and last name, position, company name, work email and phone number.
• Registration, tax and payment details where they relate to a natural person.
• Information provided in inquiries, offers, contracts and shipment documents.
• Correspondence, messages and details of business meetings.
• Contact details of representatives of suppliers, buyers, carriers and other parties involved in a shipment.
• Technical information about website visits, including IP address, browser type, time of access and server logs.
• Cookie and similar technology data, if such technologies are used on the website.

Please provide only the information needed to review your inquiry or fulfil our arrangements.

4. Sources of data

We usually obtain data directly from you through the website form, email, phone, messaging services or business communication.

Contact details may also come from your company, business partners, public professional sources or public registers. In these cases, we provide the information about processing required by law.

5. Purposes and legal bases

We process data for the following purposes:

6. Recipients of data

We do not sell personal data. To the extent necessary, it may be shared with:

• Producers, suppliers and buyers involved in agreeing and carrying out a transaction.
• Carriers, freight forwarders, warehouse operators and customs representatives.
• Banks, accountants, auditors, lawyers and other professional advisers.
• Providers of hosting, email, IT support and other services we use.
• Tax, customs and other competent authorities where required by law.

Service providers processing data on our behalf are engaged under arrangements required by the GDPR. Other recipients may act as independent controllers and process data in accordance with their own obligations.

7. International data transfers

International trade and the use of certain services may require transfers of personal data outside the European Economic Area.

For such transfers, we rely on a mechanism permitted by the GDPR: a European Commission adequacy decision, appropriate safeguards including standard contractual clauses, or a lawful derogation for a specific situation.

You can request information about the safeguards used at info@vidanova.cz.

8. Retention periods

We keep data only for as long as needed for the relevant purpose:

• Inquiry data for the time needed to handle the inquiry and subsequent justified business interaction.
• Contracts and correspondence during cooperation and afterwards for periods needed to protect rights and resolve disputes.
• Accounting, tax and shipment documents for the mandatory periods applicable to each document category.
• Mailing data until consent is withdrawn or messages are refused, unless another legal ground for retention applies.
• Technical logs and cookie data according to their purpose and the settings of the systems used.

At the end of the relevant period, data is deleted or anonymised. Some information may be kept longer where necessary to meet a legal obligation or resolve a dispute.

9. Your rights

Subject to the conditions of the GDPR, you may:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure or restriction of processing.
• Object to processing based on legitimate interest.
• Object to processing for direct marketing at any time.
• Receive data in a portable format where the right to data portability applies.
• Withdraw consent without affecting the lawfulness of processing before withdrawal.
• Lodge a complaint with a supervisory authority.

To exercise your rights, email info@vidanova.cz. We may ask for information to verify your identity where necessary.

The supervisory authority in the Czech Republic is:

10. Providing data

Providing data for an initial inquiry is voluntary. Without contact details and the information necessary to understand your request, however, we may be unable to reply or prepare an offer.

When entering into and performing a contract, certain information may be necessary to meet contractual or legal obligations.

11. Security

We take technical and organisational measures appropriate to the nature of processing and its risks. They aim to limit access and prevent loss, unauthorised alteration or disclosure of data.

Access is granted only to people who need it for their tasks.

12. Cookies and external services

The website may use technically necessary cookies and similar technologies to provide its basic functions.

If optional analytics or marketing cookies are used, they are activated after the required consent is obtained. Refusing them does not prevent use of the website's basic functions.

Where these technologies are used, details of their purposes, providers and lifetimes are provided in cookie settings or a separate notice. You can also change your choice and withdraw consent there. Browser settings can further limit or delete cookies.

When you move to WhatsApp, social media or other external services, the privacy policies of those platforms also apply.

13. Changes to this Policy

We may update this Policy when our data processing, website features or legal requirements change.

The current version is published on this page with its effective date.

14. Contact us

For questions about privacy and personal data processing: